Privacy Policy | Cadran — Watch Repair Nonthaburi

Introduction

Cadran ("we", "us", "our") operates from 55/12 Rattanathibet Road, Bang Kraso, Mueang Nonthaburi, Nonthaburi 11000, Thailand. This Privacy Policy describes how we collect, use, and safeguard personal data submitted through this website, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

Data We Collect

We collect personal data only when you voluntarily submit it through our contact enquiry form. This data may include:

Full name
Email address
Telephone number (optional)
Any description or message you include

We also collect technical data automatically: IP address, browser type, referring pages, and pages visited. This data is collected through session cookies and analytics tools to understand how visitors interact with the site.

Legal Basis for Processing

We process your personal data on the following legal grounds under the PDPA:

Consent: When you submit our enquiry form, you provide consent for us to use your data to respond to your enquiry.
Legitimate interest: We have a legitimate interest in understanding website usage to improve performance and content.
Contract: If you proceed with a service, we process your data as necessary to fulfil that service agreement.

How We Use Your Data

Data collected through the contact form is used solely to respond to your enquiry and, if you proceed with a service, to manage the service record. We do not sell, share, or rent your personal data to third parties for marketing purposes.

Technical analytics data is used in aggregate to understand site traffic patterns. It is not linked to individual identities.

Data Retention

Enquiry data is retained for twelve months from the date of last contact. Service job records are retained for three years after the service is completed, for warranty and documentation purposes. After these periods, data is deleted from our systems.

Data Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, or disclosure. Our contact form transmits data over HTTPS. Internal job records are stored in password-protected systems accessible only to Cadran staff.

In the event of a data breach affecting your personal data, we will notify the relevant supervisory authority and affected individuals in accordance with our obligations under the PDPA.

Cookies

This website uses cookies to function and to gather anonymised analytics data. For full information on the types of cookies we use and how to manage your preferences, see our Cookie Policy.

Third-Party Services

We may use third-party analytics providers (such as Google Analytics) to collect anonymised usage data. These providers may set their own cookies. We do not pass personally identifiable information to these providers. Links from this website to external services are not covered by this policy — please review the privacy practices of those services independently.

Your Rights Under the PDPA

As a data subject under Thai law, you have the following rights regarding personal data we hold:

Right to access: Request confirmation of whether we hold your data and a copy of that data.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data, subject to legal retention requirements.
Right to restriction: Request that we limit the processing of your data in certain circumstances.
Right to data portability: Request a structured copy of data you have provided to us.
Right to object: Object to processing based on legitimate interest.
Right to withdraw consent: Withdraw consent for processing at any time, without affecting the legality of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be published on this page with a revised "Last Updated" date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

Contact for Data Enquiries

For any privacy-related questions or to exercise your rights, please contact:

Cadran
55/12 Rattanathibet Road, Bang Kraso
Mueang Nonthaburi, Nonthaburi 11000, Thailand
Email: [email protected]
Tel: +66 2 951 7284